Privacy Policy

Last Updated: August 24, 2026

At AliHost, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how AliHost collects, uses, stores, and protects information when you visit our website or use our hosting, domain, VPS, reseller hosting, and other related services.

By using AliHost services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

When you create an account, purchase a service, contact our support team, or use our website, we may collect information such as:

Full name.
Email address.
Phone number.
Billing and contact information.
Account and login information.
Domain registration information.
IP address.
Browser and device information.
Service and account information.
Payment and transaction information.
Support tickets and communications with us.
Information required to prevent fraud, abuse, or unauthorized activity.

We only collect information that is reasonably necessary to provide, maintain, secure, and improve our services.

2. HOW WE USE YOUR INFORMATION

AliHost may use your information to:

Create and manage your AliHost account.
Provide hosting, domain, VPS, reseller, and related services.
Process payments and invoices.
Register and manage domain names.
Provide customer and technical support.
Send important service and account notifications.
Detect and prevent fraud, abuse, spam, and security threats.
Monitor and maintain the security of our infrastructure.
Improve our website, products, and services.
Comply with applicable laws and legal requirements.

3. PAYMENT INFORMATION

Payments made through AliHost may be processed by third-party payment gateways or financial service providers.

AliHost does not intentionally store complete payment card credentials such as full card numbers or CVV information on our own servers when payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.

4. DOMAIN REGISTRATION INFORMATION

When you register, transfer, or renew a domain through AliHost, certain information may need to be shared with the applicable domain registrar, registry, or domain service provider.

Such information may include your name, email address, contact information, and other information required for domain registration.

Domain registration information may also be processed or disclosed according to the policies of the applicable registry, registrar, and other relevant authorities.

5. COOKIES

AliHost may use cookies and similar technologies to provide, secure, and improve our website and services.

Cookies may be used for:

Login and session management.
Security and fraud prevention.
Remembering user preferences.
Website functionality.
Analytics and performance monitoring.

You may configure your browser to block or delete cookies. However, some website features may not function properly if cookies are disabled.

6. SERVER LOGS AND SECURITY INFORMATION

For security, troubleshooting, and service management purposes, our systems may automatically record technical information such as:

IP address.
Date and time of access.
Browser and operating system information.
Requested URLs.
Referrer information.
Login and authentication events.
Security and abuse-related events.
Error and system logs.

These logs may be used to investigate unauthorized access, attacks, spam, abuse, fraud, or other security incidents.

7. HOW WE PROTECT YOUR INFORMATION

AliHost takes reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the service and system, security measures may include:

SSL/TLS encryption.
Access controls.
Password protection.
Server and network security.
Security monitoring.
Regular system maintenance and updates.

However, no internet-based service can guarantee absolute security.

8. SHARING OF INFORMATION

AliHost does not sell or rent customer personal information to third parties.

We may share necessary information with trusted third-party service providers when required to provide our services, including:

Domain registrars and registries.
Payment processors.
Server and infrastructure providers.
CDN and security providers.
Email and communication service providers.
Fraud and security service providers.

We may also disclose information when required by applicable law, legal process, court order, or when reasonably necessary to protect AliHost, our customers, infrastructure, or other users.

9. ACCOUNT AND SERVICE INFORMATION

You are responsible for keeping your AliHost account credentials secure and confidential.

You should not share your account password or authentication credentials with unauthorized individuals.

AliHost may retain account and service information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

10. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and up-to-date information when creating or maintaining an AliHost account.

If your personal, contact, or billing information changes, you should update your account information accordingly.

11. DATA RETENTION

AliHost may retain personal and service-related information for as long as reasonably necessary for legitimate business and legal purposes.

This may include:

Providing and maintaining services.
Maintaining financial and billing records.
Security and fraud prevention.
Resolving disputes.
Complying with applicable legal requirements.

When information is no longer required, we may delete or anonymize it where reasonably appropriate.

12. THIRD-PARTY SERVICES AND WEBSITES

Our website or services may contain links to third-party websites or services.

AliHost is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. CHILDREN'S PRIVACY

AliHost services are not intended to be used by children without appropriate parental or legal guardian involvement.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

14. YOUR PRIVACY REQUESTS

If you believe that information associated with your account is inaccurate or you have a privacy-related request, you may contact AliHost through our official support channels.

We may need to verify your identity before processing certain privacy-related requests.

15. DATA DELETION

Customers may request the correction or deletion of certain personal information, subject to applicable laws, contractual requirements, billing records, security requirements, and legitimate business needs.

Some information may need to be retained where required for legal, accounting, fraud prevention, security, or dispute resolution purposes.